Irma Susanti^1,2, Yunita Nita³, Abdul Rahem³

Abstract

Purpose: To obtain in-depth feedback from relevant stakeholders to refine and improve the learning module of targeted and tailored social support interventions, to increase its clarity, practicality, and applicability in real-life implementation contexts. Methods: This was a qualitative study using a focus group discussion (FGD) approach, involving pharmacists, the head of geriatric services primary healthcare center, local policymaker, intern and academic. The FGDs were documented through audio recordings, which were transcribed verbatim for data processing. Thematic content analysis was applied to the transcripts, leading to the identification of themes, subthemes, and categories. A shared coding tree was developed after coding the transcripts. Results: There was a unanimous support for the implementation of the targeted and tailored social support intervention model. However, some constraints may affect its implementation, including healthcare workers’ limited time, lack of consultation rooms, and patients’ perception that medication alone suffices without the need for comprehensive education. Conclusion: Despite these challenges, interventions tailored to individual needs models enhance users’ sense of value and understanding, thereby increasing patient satisfaction and experience.